PiNetTEL Solution
IP PBX is the Future...
SIP is Short for Internet Protocol Private Branch eXchange, a telephone switch that supports VoIP. An IP PBX provides services similar to PBX services, but over data networks like a LAN or WAN rather than circuit-switched networks. IP PBX typically can switch calls between VoIP on local lines or between VoIP and traditional telephone users in the same way PBX does. IP PBX may also be seen abbreviated as IPPBX or IP/PBX. We provide a full range of IP PBX hardware solutions. All are fully-featured and are ideal for small businesses looking to implement a reliable and advanced telephone system. Investing in a software-based IP PBX makes a lot of sense, not only for new companies buying a phone system, but also for companies who already have a PBX. An IP PBX delivers such significant savings in management, maintenance, and ongoing call costs, that upgrading to an IP PBX, should be the obviouschoice for any company. The promise of simple, reliable, and feature-rich unifiedcommunications phone systems has been made for what seems like decades. The fact is, big companies with big IT departments and big budgets have seen some of these promises fulfilled. But, for the vast majority of businesses, advanced business communications have always been out of reach. Until now.
IP PBX vs Traditional PBX...
- River topology; IP extensions can be deployed at any node over TCP/IP networks.
- Normal PBX’s use centalised approach while IP PBX is fully distributed.
- Scalable capacity, depend on bandwidth and processor capability while normal PBX is limited to the hardware framework.
- Twice the phone system features for half the price!
- Systems are connected by cost efficient Internet resources while normal PBX requires dedicated ISDN.
- PCs and phones are already integrated in one voice/data network.
- Remote workers and office are linked altogether by VPN/WAN while normal PBX does not support remote extensions.
- All add-on voice & call processing features implemented by software.
Your Very Own Digital Receptionist...
Auto-attendant (or automated attendant) is a term commonly used in telephony to describe a voice menu system that allows callers to be transferred to an extension without going through a telephone operator or receptionist. The auto-attendant is also known as a digital receptionist.
For a caller to find a user on a phone system, a dial-by-name directory is usually available. This feature lists users by name, allowing the caller to press a key to automatically ring the extension of a user once his/her extension is announced by the auto attendant.
If a user is not available, the auto-attendant directs callers to the appropriate voice mailbox of the user to leave a voicemail message.
Having an auto-attendant in a phone system is a very useful and cost-effective feature for a business, as it replaces/helps the human operator by automating and simplifying the incoming phone calls procedure.
